Frequently Asked Questions (FAQ)

RIGHTNOW was founded on the belief that life happens in the present moment. In a fast-paced world, we encourage slowing down to appreciate the now. Our name reflects our core values: presence, simplicity, and lifestyle. We celebrate the beauty in everyday moments and the quiet strength of living simply. For us, simplicity is not emptiness, but rather clarity, freedom, and style, reminding us to live fully and presently.

RIGHTNOW is pronounced exactly as it is spelled: "Right Now." This pronunciation reflects all about living in the moment and appreciating what's happening now, instead of always looking ahead to what's next.

All RIGHTNOW products are proudly designed and manufactured in Malaysia. You can find the country of manufacture printed on the tags of our products.

We provide both studio and outdoor photos to give you a complete and authentic view of our products. Each type has different yet complementary purposes:

• Studio Photos: These photos are carefully taken in a controlled environment to show the product's exact details and true colors. This gives you a clear and accurate look at the product's main features.
• Outdoor Photos: These photos show the product in real-world settings, demonstrating its appearance in various environments and everyday situations. This shows you the appearances of our product during everyday use out in the real world.

EXPLOre Roman Sandal

• Outsole: 100% Recycled Tire Rubber
• Midsole & Insole (Footbed): EVA
• Strap: Cotton Rope & Nylon Webbing Strap

Flow Thong Sandal

• Outsole: 100% Recycled Tire Rubber
• Midsole & Insole (Footbed): EVA
• Strap: Microfiber & Nylon Webbing Strap

Absolutely! Having explored numerous challenging environments, our team personally experienced the critical need for reliable open-toe footwear. All RIGHTNOW sandals are 100% waterproof to ensure unparalleled comfort and durability, even when constantly exposed to moisture. The advanced grip, featuring our signature rubber tree leaf treads crafted from 100% recycled tire rubber, is a game-changer. This provides superior stability, allowing you to confidently navigate all demanding terrains, including notoriously slippery rocks, muddy trails, and wildly uneven surfaces. We understand the pain points of adventurers, and these sandals are designed to conquer them.

Our sandals are more than just footwear; they're a testament to Malaysian ingenuity and craftsmanship. Each pair is meticulously designed and crafted right here in Malaysia, utilizing 100% recycled tire rubber for the outsoles and innovative EVA midsoles. It is all about creating sandals that truly endure. They are engineered to withstand the diverse environments and activities of your daily adventures, offering exceptional longevity that will see you through many seasons to come. From urban explorations to rugged trails, our sandals are built to be your reliable companion, providing comfort and durability that stands the test of time and terrain.

Yes, RIGHTNOW sandals are comfortable with or without socks due to their soft, breathable materials and supportive footbeds. Many prefer them sock-free in warm weather, but they can also be comfortably worn with various socks for added comfort, warmth, or to prevent rubbing.

Yes, RIGHTNOW sandals are designed with a supportive arch that provides comfort and stability for various foot types, including flat feet. The Roman sandal design, in particular, offers adjustable straps that allow for a customized fit, ensuring adequate support and reducing strain on the arch. This design helps to distribute pressure evenly across the foot, promoting better alignment and comfort throughout the day.

While initial wear may feel different depending on your foot's width and instep, our sandals are made to naturally conform to your unique foot shape after a short wearing-in period. This adaptive design ensures a personalized fit that comfortably embraces your foot in all the right places, offering exceptional comfort and support as you wear them.

When choosing between the EXPLOre Roman Sandals and the Flow Thong Sandals, consider the following based on your lifestyle and preferences:

EXPLOre Roman Sandals:

• Ideal for: Adventurous individuals and active pursuits.
• Key Features: Flexible straps for superior foot hold, designed to navigate challenging terrains.
• Style: Distinctive and secure, appealing to those who value both function and a unique look.

Flow Thong Sandals:

• Ideal for: Daily comfort and a relaxed lifestyle.
• Key Features: Prioritizes ease of wear, offering a comfortable and stylish option.
• Style: Prioritizes ease of wear, offering a comfortable and stylish option for casual outings and everyday activities.

Yes! RIGHTNOW Gift Card are available for purchase online, making them an ideal gift for sharing comfort and style with loved ones.

Yes. We offer exclusive discounts for bulk orders. Kindly contact us at info@rightnowofficial.com for further details.

A RIGHTNOW account can be created without the need for a password. Kindly provide your first name and email address in the designated pop-up box, located at the bottom center of our home page, or alternatively, visit our signup page. Upon submission, your RIGHTNOW account will be created. To access your account:

1. Navigate to our login page.
2. Enter your email address and click 'Continue'.
3. A 6-digit code will be sent to your email address. Please enter this code and click 'Submit' to login.

Unlock a World of Benefits by signing up for a RIGHTNOW Account today:

• Exclusive Savings: Unlock special discounts on your first purchase and access members-only promotions.
• Early Access: Be the first to discover and shop our newest arrivals.
• Seamless Shopping: Easily track orders and manage purchases in one convenient location.
• Faster Checkout: Save your details for quick and effortless purchases every time.
• Community Connection: Connect with fellow adventurers and share your experiences and tips on how others are exploring with our products!
• Birthday Rewards: Celebrate your special day with 2,000 loyalty points.
• Referral Program: Share the love and earn rewards by referring friends to RIGHTNOW.

To stay connected and be the first to know about new arrivals, promotions, and exclusive offers, join the RIGHTNOW community. You'll receive early access and special deals. For visual updates and flash sales, follow us on our social media channels, such as Instagram, Facebook, and YouTube. You can find links to all our platforms conveniently located in the footer of our website.

Share your unique referral link with friends to give them MYR 15 off their first online purchase. Once your friend completes a purchase using your link, you'll automatically receive MYR 15 off your next online order.

To find your referral link:

1. Log in to your account.
2. Click on the 'gift icon' at the bottom left of the homepage.
3. Your referral link will be located under the 'Refer your friends' section.

We highly value your feedback on both your shopping experience and our products. To gather your insights, we offer a few convenient ways to leave a review:

• Purchase Experience Survey: Shortly after your product arrives, you will receive an email inviting you to share your buying experience with us.
• Product Review Survey: Approximately one month after receiving your order, you'll receive another email requesting your review of the products themselves. Simply click the link in the email, which will direct you to our website where you can leave your review and even include photos or videos if you wish.

You can also submit your feedback at any time by clicking 'My Reviews' in your profile menu at the top of the page, or by emailing us directly at support@rightnowofficial.com.

To delete your account, please reach out to our customer service team at info@rightnowofficial.com for assistance.

You can find the specific size chart for any product on its individual detail page by clicking the "Size Guide" link located below the size options. Alternatively, you can find our general Sandal's Size Chart and Oversized T-shirt's Size Chart at the bottom of our website.

We recommend checking our Sandal's Size Chart for the best fit, as sizing may vary between styles. For sizing assistance, please contact us via our chatbox or email at info@rightnowofficial.com.

We recommend checking our Oversized T-Shirt's Size Chart for the best fit. For sizing assistance, please contact us via our chatbox or email at info@rightnowofficial.com.

To clean your RIGHTNOW sandals, follow these steps:

• Spot Cleaning: Use a damp cloth or a soft brush to gently remove surface dirt. For tougher stains on the rubber, you can use a small amount of mild soap with water.
• Drying: Always let your sandals air dry in a cool, shaded area. Never use a machine dryer or place them near direct heat, as this can cause damage.

Note: Avoid fully soaking them or using a washing machine.

While RIGHTNOW sandals are made of upcycled tires, please be careful with your sandals being left in direct sunshine. The sandals may warp when exposed to high temperatures or extended periods of direct sun. Make sure to leave them in the shade and in a cool spot when you are not wearing them.

Please note that damage caused by direct sunlight or heat is not covered under our warranty.

Unexpected stains or color fading on your Moment Oversized T-Shirt are typically caused by a chemical reaction between fabric dyes and certain ingredients found in skincare products. This is a common issue across the clothing industry that can affect any dyed garment.

The most common culprits are:

• Benzoyl Peroxide (found in many acne treatments)
• Salicylic Acid (used in exfoliating and acne-fighting skincare)
• Self-Tanners or Bronzers
• Whitening Toothpaste

To prevent t-shirt discoloration and protect the fabric's dye, the best practice is to allow all skincare products, lotions, and cosmetics to fully absorb and dry on your skin before you get dressed.

Yes, first-time buyers receive a 10% discount. To qualify, join the RIGHTNOW community and use code RIGHTNOW10 at checkout. This discount is valid for 7 days after sign-up.

We currently only support purchases made in Malaysian Ringgit (MYR).

We offer a wide range of secure payment options for your convenience. You can choose from the following at checkout:

• Credit/Debit Cards: We accept all major cards, including Visa, Mastercard, Diners Club, UnionPay, and MyDebit.
• Online Banking (FPX): Pay directly from your bank account through FPX, which is supported by all major Malaysian banks.
• E-Wallets: DuitNow QR, TNG eWallet, GrabPay, ShopeePay, Boost, WeChat Pay, and Alipay & Alipay+ (including GCash, Kakao Pay, TrueMoney, etc.).
• Cash Payment: Pay with cash at any 7-Eleven store nationwide (via Razer Cash).
• Buy Now, Pay Later: Grab PayLater

If you have any questions or encounter issues with payment, please reach out to us at support@rightnowofficial.com.

Our RIGHTNOW team would never decline payments. Your payment may have been declined by your payment issuer for several reasons, including an insufficient balance, incorrect card information, incorrect addresses, or a decline by your card-issuing bank. If all information is correct and your payment is still declined, please try using an alternate web browser or consider other payment methods to complete your order.

You should typically receive an email with your order number upon successful payment. If you haven't, please consider these potential issues:

1. Verify Your Email Address: Ensure the email used for the order is accurate and correctly spelled.
2. Check Your Spam Folder: Order confirmation emails can sometimes be in spam or junk folders.
3. Payment Confirmation: Confirm that your order payment was successfully completed.

If issues persist after reviewing these points, please contact customer support at support@rightnowofficial.com for assistance.

If you are unsure whether your order payment was successful, please check your payment account for a confirmed charge. Please note that a pending charge does not mean a confirmed payment. If you have a confirmed charge but have not received an order confirmation, please contact us immediately at support@rightnowofficial.com for assistance.

Typically, in-stock items are processed within 1-3 business days. If you have not received a shipping notification email after 3 business days, please check your inbox for any updates from us regarding potential delays or product unavailability.

Shipping fees are calculated based on your delivery address and will be shown on the checkout page before you confirm your order. However, we offer free shipping for:

• Orders over RM 150 for West Malaysia
• Orders over RM 300 for East Malaysia

We prepare and dispatch all orders from our facility within three (3) business days. Please note that orders placed after 2:00 pm (GMT+8), on weekends, or on public holidays will be processed on the next business day.

Orders are typically delivered within 3 to 5 business days after dispatch. However, deliveries to East Malaysia may take longer, usually 3 to 7 business days, which is standard for the region. Please note that these are estimated delivery times and actual delivery may vary.

Once your order is shipped, we will send you a confirmation email containing a tracking number and a tracking link to monitor your parcel's journey. Click on the tracking link and enter your tracking number to view the status of your shipment.

The in-store pickup option will only appear if all items in your shopping cart are in stock at a single retail location. If you don't see the option, it means your specific order is not eligible for self-collection at this time.

We currently ship only within Malaysia. We are actively exploring options to expand our international shipping capabilities and appreciate your patience as we work to improve our global market reach.

Our policy covers two main situations within fourteen (14) calendar days of receiving your order:

• Returns: You can return items that arrive defective, damaged, or incorrect.
• Exchanges: We offer a complimentary one-time size exchange for sandals for our customers in West Malaysia.

All returns and exchanges are subject to specific conditions. Items purchased during a sale or with a promotional code are considered final and are not eligible for return or exchange. For full details, we encourage you to read our complete policy.

If you received a defective, damaged, or incorrect item, please email our support team at support@rightnowofficial.com within fourteen (14) calendar days. To start the return process, your email must include:

1. Your order number.
2. A clear description of the issue.
3. Clear photographic or video evidence of the defect, damage, or incorrect item.

Our team will investigate your claim. If it is approved, we will provide a like-for-like replacement (subject to availability) or a full refund. RIGHTNOW® will cover the full cost of return shipping for confirmed claims.

We offer a complimentary, one-time size exchange for customers in West Malaysia only. You can exchange your sandals for a different size of the same model and color, provided you meet these strict conditions:

• You must request the exchange within fourteen (14) calendar days of receiving your order.
• The sandals must be in pristine, unworn, and original condition, suitable for resale. They must have no marks, scuffs, or signs of wear. We strongly recommend trying them only on a soft, carpeted surface.
• All original packaging (box, tags, inserts) must be returned intact.
• Size exchanges are not available for items bought during a sale or with a promotional code.

Important: Please email support@rightnowofficial.com to get approval before sending anything back. We reserve the right to reject exchanges if the returned item does not meet these conditions.

NO, our exchange policy is strictly for size exchanges only, for the exact same model and color of the sandal you originally purchased. We do not offer exchanges for different styles or colors.

YES, all returns and exchanges must be pre-approved by our team. Please email us at support@rightnowofficial.com to initiate your request and wait for instructions. We cannot process and are not responsible for items sent back to us without prior authorization.

Our 90-day warranty for West Malaysian customers specifically covers manufacturing defects related to the adhesion (gluing) of the sandal sole components.

This warranty does not cover:

• Normal wear and tear (e.g., scuffs, scratches, worn-down soles).
• Any issue unrelated to the sole's gluing.
• Damage resulting from misuse, neglect, or excessive wear.
• Any product that has been altered or modified.
• Claims made after ninety (90) calendar days from the date of receipt.

If you are in West Malaysia and believe your sandals have a gluing defect covered by our 90-day warranty, please email support@rightnowofficial.com with:

• Your proof of purchase (e.g., order number).
• Clear photos that show the specific gluing defect.

Our team will evaluate your claim. If a covered defect is confirmed, we will offer a like-for-like replacement or store credit. We do not offer repairs.

A refund is typically issued if you received a defective item and a like-for-like replacement is not available. Once your return is received and inspected by our team, we will process the approved refund to your original payment method. The funds may take several business days to appear in your account, depending on your bank or card issuer. For a specific timeline, please contact our support team at support@rightnowofficial.com after your return has been approved.

Store credit is like money you receive back for a returned item, but you can only use it to purchase other items from our store. It is deposited into your RIGHTNOW account. You can use this money for anything you want to buy later. This store credit has no expiration date, so you can use it whenever you wish.